MaxCloud Mart Legal

Refund Policy

Clear guidelines on purchases, returns, and how we handle order issues.

1. Online Orders Overview

At MaxCloud Mart, we pride ourselves on delivering premium, imported snacks, drinks, and vapes directly to your door in perfect condition. Due to the perishable and consumable nature of our products, as well as strict health and safety regulations, we have specific guidelines regarding refunds and returns.

Important Notice: Refunds, returns, or exchanges are not applicable on any online orders once they have been processed and dispatched. All online sales are final.

2. Why Online Sales Are Final

To guarantee the highest quality and safety for all our customers, we cannot accept returns on consumable goods once they leave our facility. Because we cannot verify the storage conditions or tampering of products after delivery, we are unable to restock or resell them.

3. Damaged or Missing Items in Delivery

While refunds are not offered for online orders, your satisfaction remains our top priority. If your online order arrives damaged, or if items are missing from your package, please contact our support team immediately (within 24 hours of delivery). We will require photographic evidence of the damaged package and items. Upon verification, we will arrange for a replacement of the affected items or issue store credit at our discretion.

4. In-Store Purchases & Wrong Products

We understand that mistakes can occasionally happen. If you receive the wrong product, or if you experience an issue with an item purchased directly at our physical store in Inchicore, we are here to help resolve it.

  • Consult the Store: You must consult the store directly regarding any wrong products or in-store purchase issues.
  • Call Us: Contact our support team via phone or WhatsApp at +353 89 944 2235 to report the issue.
  • Visit in Person: You may also bring the incorrect or defective item (along with your receipt) directly to our store at 91 Emmet Road, Inchicore, Dublin 8.

Our team will assess the situation in person and, if the error is verified, provide an immediate exchange for the correct item.

5. Cancellations

Online orders are processed very quickly to ensure fast delivery. If you need to cancel an order, you must contact us immediately. Once an order has been dispatched or handed over to our delivery partners, it cannot be canceled, refunded, or rerouted.

Last Updated: September 2026